Shipping & Returns
You may return most new, unopened items excluding perishable items within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Due to the general nature of pet products, we cannot accept returns that have been opened and used by you or your pet.
Due to the wear and tear and/or conditions beyond store owner control all pet apparel and footwear returns must be made within a 24 hour period after receipt. Any returns outside this window will not be accepted.
We will accept returns of food within the above window only under the following circumstances:
1. The bag you purchased contains at least 3/4 of the food left.
2. The food is in its original packaging with the barcode still intact.
3. You have your receipt with the date of purchase or it can be found through your account order history.
4. You are able to bring the food into the store for an exchange or refund. We do not accept returns of food, bagged and/or bulk treats shipped to our store due to the compromised nature of exposed food items.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the maximum transit time for us to receive your return from the shipper (5 to 10 business days), the maximum time it takes us to process your return once we receive it (3 to 5 business days), and the maximum time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.