Política de reembolso

You may return most new, unopened items, except items listed below under specific categories, within thirty (30) days of receipt for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item still in its packaging, etc.). Due to the general nature of pet products, we generally cannot accept returns that have been opened and used by you or your pet.

Should you have a concern about the durability of a certain item, do not contact us. Instead, please contact the manufacturer of the item. 

For refund details on specific categories and/or online orders please read below.

SPECIFIC CATEGORIES

1. CLEARANCE/SEASONAL ITEMS:

We do not accept returns for refund, store credit or exchanges for clearance and/or seasonal items.

2. NON TREAT/SUPPLEMENT FOOD ITEMS:

We will accept returns of food for a full refund, store credit or exchange excluding food items that are considered a supplement or treat within fifteen (15) days only under the following circumstances:

  • The bag you purchased contains at least 1/2 of the food left.
  • The food is in its original packaging with the barcode still intact.
  • You have your receipt with the date of purchase or it can be found through your account order history.
  • You bring the food into the physical store. We do not accept returns of any food or bagged and/or bulk treats shipped to our store due to the compromised nature of exposed food items.

3. PET APPAREL:

Due to the wear and tear and/or conditions beyond store owner control, all pet apparel and footwear returns must be made within a 24 hour period after receipt. Any returns outside this window will not be accepted.

ONLINE RETURNS SUPPLEMENTAL INFO

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the maximum transit time for us to receive your return from the shipper (5 to 10 business days), the maximum time it takes us to process your return once we receive it (3 to 5 business days), and the maximum time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

We do not accept returns of any food or bagged and/or bulk treats shipped back to our store due to the compromised nature of exposed food items. Guidelines under the other Special Categories above also apply to online orders.